About Us

Contact Us

Meet Our Team

Steve

Steve Sheldon

Co-Founder/Managing Partner
Los Angeles, California
Charity

Charity Hill

Managing Partner
Los Angeles, California
Richard cropped

Richard Hellstern

Experience Architect
Los Angeles, California
Steph

Stephanie Brandmire

Director of Marketing & Business Development
Huntington Beach, California
Adam

Adam Conger

Technical Director
Hillsboro, Missouri
Tina

Tina Shults

Senior Event Producer
Gallatin, Tennessee
Kevin

Kevin Britton

Creative Line Producer
Los Angeles, California
Kaitlyn

Kaitlyn Cramer

Production Manager
Los Angeles, California
Erin

Erin Urban

Assistant Technical Director
Denver, Colorado
Taylor

Taylor Crotty

Social Media Manager
Minneapolis, Minnesota
Christopher

Christopher Schoendorf-Mummert

Assistant General Manager
Miami, Florida
Daniel

Daniel Mach

Events & Operations Manager
Miami, Florida

How We Work

We’re a team of creatives, operators, and problem-solvers who believe great experiences come from both imagination and precision

Story First

We create worlds, not just events. Every detail starts with the story.

Design with Purpose

Nothing is random. Every element is intentional and built to elevate the guest experience.

Create Emotion

We don’t just build environments—we create moments people feel and remember.

Execute Flawlessly

Behind every seamless experience is precision, planning, and total ownership.

Stay Flexible

We adapt fast, solve problems, and deliver—no matter what.

Own It

We do what we say, take responsibility, and follow through. Every time.

Make It Better

We refine, evolve, and push every experience further—every time.

Celebrate Big

We recognize wins, fuel momentum, and enjoy the ride.
About Us

EPIC Entertainment Group

Founded in 2016 by Steve Sheldon and Charity Hill, EPIC Entertainment Group is a multidisciplinary production company creating bold, immersive experiences across entertainment, hospitality, and seasonal attractions. From America’s first Ice Adventure Park with CHILL to iconic Halloween activations including Dark Harbor at the Queen Mary and Hersheypark Dark Nights, the team brings cinematic storytelling to life. EPIC is also the creative force behind signature experiences at the Hotel del Coronado, The Ritz-Carlton Turtle Bay, and the Santa Monica Pier, while managing daily operations for the world-renowned Fairchild Tropical Botanic Garden.
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Our Partners

Steve

Steve Sheldon

Co-Founder/Managing Partner
Los Angeles, California

Edge: Chill, strategic problem-solving

What does a successful opening night feel like to you?
A successful opening night is like the ultimate rush of adrenaline mixed with a sense of relief and accomplishment.
What’s one story you’re proud of telling?
I think I'm most proud of EPIC's evolution over the years and our ability to grow and expand in ways that meet the needs of our clients and partners in ways that make sense for us.
What detail do guests never see but makes the biggest impact?
If we've done our job well, guests don't see any of the details that help to create a seamless experience. They have no idea that every aspect of an event has been thoroughly planned and rehearsed.
What do you love doing outside of work?
I love traveling and spending time with friends and family.
What's your go-to coffee order or signature drink?
Iced venti americano with oat milk.
Dream travel destination?
The Maldives
Charity

Charity Hill

Managing Partner
Los Angeles, California

Edge: Passionate, creative, detail-oriented producer

Song: “Don’t Stop Believing” - Journey

What’s an EPIC moment you’ll never forget?
The moment we decided to form EPIC in the back of a van in Shanghai, China.
What’s a piece of advice you wish someone gave you when you started?
“No” is just the starting point of a negotiation.
What inspired you to pursue experience-driven work?
I thrive in imagining worlds and then seeing people experience them.
What hobbies or creative outlets keep you inspired?
Traveling keeps my creativity flowing through cultural expression, history and experiences.
What do you love doing outside of work?
Spending time with my family anywhere near a body of water.
What’s on your bucket list?
Visiting Every Continent, two more to go…
Richard cropped

Richard Hellstern

Experience Architect
Los Angeles, California

Edge: Grit, utility, poise, decisiveness, curiosity

What inspired you to pursue experience-driven work?
Live theatre, design, music, art
How do you prepare for what can’t be predicted?
Breathe
What detail do guests never see but makes the biggest impact?
Safety cables
What hobbies or creative outlets keep you inspired?
Sailing is my hobby. Hobie is my catamaran
What's your go-to coffee order?
Coffee. Black. Everything else is marketing
Favorite weekend ritual?
What’s a weekend?
Steph

Stephanie Brandmire

Director of Marketing & Business Development
Huntington Beach, California

Edge: Relentless Execution, Grounded in Real-World Thinking

Song: “Send Me On My Way” - Rusted Root

What’s a piece of advice you wish someone gave you when you started?
Everything takes longer than you think — and the last 10% is always the hardest.
What inspired you to pursue experience-driven work?
I enjoy environments that make people feel something—wonder, nostalgia, and most of all...JOY!
What detail do guests never see but makes the biggest impact?
Guest flow. When it’s done right, no one notices — but it’s the secret behind a seamless experience.
What's your signature drink?
A nice, crisp glass of New Zealand Sauvignon Blanc.
What’s on your bucket list?
To show my kids the world.
What do you love doing outside of work?
TRAVELING!
Adam

Adam Conger

Technical Director
Missouri

Edge: Respected leader who gets results

Song: “Days Like These” - Luke Combs

What does a successful opening night feel like to you?
Euphoric and exhilarating.
What’s an EPIC moment you’ll never forget?
Opening the doors at Dark Horizon for the first time to the public.
How do you prepare for what can’t be predicted?
By knowing every inch of your event backwards and forwards so that you can pivot in any direction with confidence.
What inspired you to pursue experience-driven work?
There is nothing more powerful and moving than seeing hard working people forget about life for a while and share an experience together.
What’s the most random skill you’ve used on the job?
Dad Jokes. Because good or bad, I WILL put a smile on your face.
What hobbies or creative outlets keep you inspired?
Carpentry and renovating homes
What do you love doing outside of work?
Love the outdoors! Traveling to new places and experiencing new things!
What's your go-to coffee order or signature drink?
Black Coffee or Espresso Martini
Favorite weekend ritual?
…Weekend? …What's a weekend?
Tina

Tina Shults

Senior Event Producer
Tennessee

Edge: Passionate, dedicated and proactive

Song: “I’ll Be There for You” - Friends Theme Song

What’s a piece of advice you wish someone gave you when you started?
Don't be afraid to try something new and out of the box.
What does a successful opening night feel like to you?
Guests having a great time with very few issues on the production side.
What’s one story you’re proud of telling?
John Jenkins (former manager) came to me after Shipkicker and said "That was one of the best events we have had, you killed it."
How do you prepare for what can’t be predicted?
I plan as much as possible. It is about training the team to think on their feet in the face of adversity.
What do you love doing outside of work?
Going to concerts
What's your go-to coffee order or signature drink?
I don't drink coffee and I am picky otherwise so nothing special.
Dream travel destination?
Maldives
What’s on your bucket list?
To see the Cherry Blossoms in Japan, go to Fenway Park, see a concert at Redrock.
Kevin

Kevin Britton

Creative Line Producer
Los Angeles, California

Edge: Curiously Imaginative Creative Problem Solving

Song: “Jaded” - Ms. White

What detail do guests never see but makes the biggest impact?
The All-Info / One-Sheet. The true brain of the operation.
What makes EPIC’s culture unique from your perspective?
EPIC is full of incredibly talented people who bring strong ideas and a lot of pride to their work. At times it can feel like a room full of all-stars, each with their own superpower. The best moments are when those strengths line up behind the same mission—and you realize the team isn’t just a collection of standouts, it’s the Avengers.
What’s an EPIC moment you’ll never forget?
The Media & Friends & Family Night of Dark Horizon stands out. We opened over an hour late, working alongside Fire Marshals while final build work wrapped in real time. Teams moved fast across departments, holding cast and operations in place until we were cleared. When guests finally entered—even briefly—seeing them experience something we had all fought to bring to life made it unforgettable.
What do you love doing outside of work?
I can usually be found stalking antique malls for haunted clowns and creepy artwork, or happily camped out at home with trashy reality TV, an unfinished puzzle, and a city-building game in the 1800s.
Dream travel destination?
The fjords of Norway are high on my dream travel list. Between the dramatic fjords, deep folklore traditions, and landscapes that feel straight out of a storybook, it seems like the natural homeland for wandering gnomes.
What's your go-to coffee order?
Venti Iced Americano w/ extra ice
Kaitlyn

Kaitlyn Cramer

Production Manager
Los Angeles, California

Edge: Solution-oriented, reliable, adaptable, collaborative

Song: “Wide Open Spaces” - The Chicks

What’s one story you’re proud of telling?
The Wizard of Oz at the Hotel del Coronado in 2025. The Wizard of Oz was the first musical I was ever part of in high school and is one of the reasons I fell in love with theatre and live events. It felt like a full-circle moment for me.
How do partnerships elevate large-scale cultural events?
Partnerships help take activations and events to the next level. By working alongside clients and vendors, you are collaborating to create and facilitate a shared experience by using the unique skills of each discipline.
What detail do guests never see but makes the biggest impact?
The amount of spreadsheets, JotForms, and paperwork that goes into the behind-the-scenes of creating and staffing an event!
What hobbies or creative outlets keep you inspired?
Stage managing theatrical shows during my free time, and going to see live theatre and immersive experiences whenever I can.
What do you love doing outside of work?
Reading, traveling, hanging out with my cat Maddy, and adventuring with my best friends.
Favorite weekend ritual?
Hanging out at a local cafe with a book, dinner catch-ups with friends, and going to the beach.
Erin

Erin Urban

Assistant Technical Director
Denver, Colorado

Edge: Inventive, Resilient, Resourceful, Meticulous, Approachable, Transparent

Song: “This is Me” - Greatest Showman

How do you prepare for what can’t be predicted?
Preparation helps, but mindset matters more. Staying calm, thinking quickly, and trusting the team makes the unexpected manageable.
What makes EPIC’s culture unique from your perspective?
EPIC's culture values creativity and teamwork equally. Big ideas happen because people trust each other to bring them to life.
What’s one story you’re proud of telling?
The story of how I became a member of the EPIC team, I got a phone call on a Tuesday on my lunch break, I accepted by dinner time, and was on a plane by Thursday...haven't looked back since.
What do you love doing outside of work?
Exploring the world with my family is my true passion.
Favorite weekend ritual?
Coffee on my couch with my husband and dogs, then trying something new, whether that's a new brewery or restaurant, or even an escape room with friends.
Taylor

Taylor Crotty

Social Media Manager
Minneapolis, Minnesota

Edge: Strategic, Collaborative, Adaptable, Hands-On, Reliable, Creative

Song: “Wild Animals” - Trampled by Turtles

What’s an EPIC moment you’ll never forget?
Building the iconic surfboard tree at Turtle Bay Resort (formerly) stands out. On a tight timeline, two of us spent hours prepping a large-scale, multi-tiered installation using evolving reference materials. Despite the challenges, we delivered a finished piece that was later featured and celebrated by local news.
What detail do guests never see but makes the biggest impact?
The days, weeks, and months of preparation spent ahead of the event.
What inspired you to pursue experience-driven work?
I’m drawn to energy that activates and inspires—but it’s the people, from guest reactions to the connections built with my teams, who make me stay.
What do you love doing outside of work?
Spending time with family and friends, exploring new bars, restaurants, and shops in Minneapolis, attending concerts, being surrounded by nature and unbeatable Minnesota lake days.
What's your signature drink?
XXXtra dirty gin martini, duh.
Dream travel destination?
Seoul or Singapore
Christopher

Christopher Schoendorf-Mummert

Assistant General Manager
Miami, Florida

Edge: Vision, Creativity, Experience, Proven Track Record

What detail do guests never see but makes the biggest impact?
It’s all the smaller details and finishes. The color palette, your song choices, what leads them from point A to point B, subtle background music, even the added scents in the environment.
What’s one story you’re proud of telling?
When I was able to choreograph the parade for Harmony of the Seas.
How do you prepare for what can’t be predicted?
Stay in the moment and trust that your team will be there to help and support quick decisions.
What inspired you to pursue experience-driven work?
Being able to transport guests into a different world, even for a short time, and seeing the joy on their face. Can’t beat that feeling.
What’s the most random skill you’ve used on the job?
Driving a forklift.
What do you love doing outside of work?
Let’s see a movie, go to a live performance, grab a coffee and sit outside, talk and laugh with friends.
What's your go-to coffee order or signature drink?
Café con Leche
Favorite weekend ritual?
Breakfast with the Hubby.
Dream travel destination?
New Zealand
What’s on your bucket list?
Would love to take a world cruise.
Daniel

Daniel Mach

Events & Operations Manager
Miami, Florida

Edge: Leader, Solutions, Strategy, Resourceful, Communication, Collaboration

Song: "Eye of the Tiger" - Survivor

What does a successful opening night feel like to you?
A night that turns patrons into members with a passionate workforce at the helm.
How do you prepare for what can’t be predicted?
It's the understanding that we can be responsible and accepting of uncertainty as it happens, choosing to respond with grace rather than anxiety.
How do partnerships elevate large-scale cultural events?
Partnerships allow for the identity of the event to breathe, compounding layers of intention into something beautiful through synergistic execution.
What inspired you to pursue experience-driven work?
Being a part of an initiative that can potentially provide a life changing experience to those who seek it.
What hobbies or creative outlets keep you inspired?
Playing instruments, dancing, and reading
What do you love doing outside of work?
Family time, explore nature, volunteering, and attending concerts and comedy shows
What's your go-to coffee order or signature drink?
Cold brew, black
Favorite weekend ritual?
Observatory at my local park and the farmer's market
Dream travel destination?
Japan
What's on your bucket list?
Aurora Borealis
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